Diagnostic Tool Management (DTM)

By managing all aspects of your Service Bay Diagnostic Tools, we free up your staff so they can focus on other business priorities

Features

JPRO® & OEM Software Management

  • Procurement, installation, license renewals, upgrades and troubleshooting
  • Test software on specific platforms prior to deployment
  • Ability to act as account’s agent with OEM vendors
  • Troubleshooting/liaison with OEM software technical support

General Diagnostic Tool Management IT Support

  • Flexible in working with customer’s IT department
  • Manage customer’s proprietary software
  • Network and vehicle connectivity
  • Remote administrationOS security updates
  • OEM updates
  • Anti-virus management
  • Internet content filtering
  • Laptop theft recovery

Dedicated Support

  • Dedicated account manager
  • Regularly scheduled update meetings
  • Dedicated technical lead
  • United States based technical support team (multi-lingual)
  • Remote support capabilities
  • Dedicated phone number, web portal and email

Hardware Support

  • Laptops & TabletsSupport – including some warranty and non-warranty repair
  • Configuration – images created and maintained
  • Adapters
  • Cables

Hot Swap Management

  • Manage customer’s available loaner pool of computers for quick turn-around if failure occurs

Asset Management

  • Hardware
  • Software
  • License keys, expiration dates, version control

Reporting

  • Call metrics
  • Support ticket metrics
  • JPRO utilization
  • JPRO connection analysis

Training

  • On-site, live webinar and video

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Interested in DTM Services?

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